Contact Us
We are committed to providing exceptional customer service to all players across Canada. Our dedicated support team is available through multiple channels to assist with account inquiries, gaming questions, technical support, and responsible gaming concerns. Please review the information below to determine the most appropriate method for your specific needs.
Available Support Channels
Our customer service representatives are trained to handle all gaming-related inquiries in compliance with Canadian gaming regulations. For immediate assistance, we recommend using our live chat feature, available directly through your player account dashboard. Alternatively, you may contact us via email at [email protected] for non-urgent matters requiring detailed documentation.
| Contact Method | Response Time | Availability |
| Live Chat | Immediate | 24/7 |
| Email Support | 2-6 hours | Daily |
| Phone Support | Immediate | 8 AM – 12 AM EST |
For telephone support, please call 1-905-358-3255. Our phone lines operate daily from 8:00 AM to 12:00 AM Eastern Standard Time.
Before Contacting Support
- Have your account username and registered email address ready
- Prepare specific details about your inquiry or technical issue
- Review our FAQ section for immediate answers to common questions